1. Introduction

Pro Se Help, LLC ("we", "our", "us", or "the Company"), located at 2810 N Church St 53470, Wilmington, DE 19802, is committed to protecting the privacy and security of our website visitors and clients. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website www.prosehelpllc.com, use our services, access our client portal, or make purchases through our shopping area.

We value your trust and strive to be transparent about our data practices. This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

• 1. The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• 2. The General Data Protection Regulation (GDPR)
• 3. The Children's Online Privacy Protection Act (COPPA)
• 4. The CAN-SPAM Act
• 5. The Delaware Online Privacy and Protection Act (DOPPA)
• 6. Various other state privacy laws in the United States

2. Information We Collect

We may collect several types of information from and about users of our website, services, client portal, and shopping area:

3. How We Collect Information

We collect information in the following ways:

1. Direct interactions: When you fill out forms, correspond with us, or use our services, access the client portal, or make purchases in our shopping area
2. Automated technologies: As you navigate through our site, we may automatically collect technical data about your equipment and browsing actions
3. Third parties: We may receive information about you from third-party service providers, such as analytics providers, advertising networks, or public databases
4. Publicly available sources: We may collect information about you from publicly available sources, such as government databases or social media platforms, in compliance with applicable laws

4. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

1. Performance of a contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
2. Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.
3. Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
4. Consent: You have given us consent to process your personal information for a specific purpose.

5. How We Use Your Information

We use the information we collect for various purposes, including:

1. To provide and maintain our services
2. To notify you about changes to our services
3. To allow you to participate in interactive features of our website when you choose to do so
4. To provide customer support and respond to your inquiries
5. To gather analysis or valuable information so that we can improve our services
6. To monitor the usage of our services
7. To detect, prevent and address technical issues
8. To provide you with news, special offers and general information about other goods, services and events which we offer, unless you have opted not to receive such information
9. To comply with legal obligations
10. To protect our rights, property, or safety, and that of our users or others
11. To verify your identity and prevent fraud or other unauthorized or illegal activity
12. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us
13. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets
14. For any other purpose with your consent

6. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

1. With your consent
2. To comply with legal obligations, such as responding to court orders, subpoenas, or other legal processes
3. To protect our rights, privacy, safety, or property, or that of our customers or others
4. In connection with a business transfer, such as a merger, acquisition, or sale of assets
5. With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance
6. With our business partners, with your consent, to offer you certain products, services or promotions
7. To fulfill the purpose for which you provide it
8. For any other purpose disclosed by us when you provide the information

When we share information with third-party service providers, we require them to use your information only for the purpose of providing services to us and to have appropriate safeguards in place to protect your information.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

When we no longer need personal information, we will securely delete or destroy it. Aggregated and anonymized data may be retained for a longer period and used for statistical analysis and business planning.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

1. Encryption of personal data in transit and at rest using industry-standard encryption protocols
2. Regular security assessments and penetration testing
3. Access controls and authentication procedures, including multi-factor authentication for administrative access
4. Employee training on data protection and security
5. Physical security measures at our facilities
6. Data breach response and notification procedures
7. Regular backups and disaster recovery plans
8. Vendor risk assessments and contractual safeguards

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

1. Right to access: You have the right to request a copy of the personal information we hold about you.
2. Right to rectification: You can request that we correct any inaccurate or incomplete personal information.
3. Right to erasure (Right to be forgotten): In certain circumstances, you can request that we delete your personal information.
4. Right to restrict processing: You can request that we restrict the processing of your personal information.
5. Right to data portability: You can request to receive your personal information in a structured, commonly used and machine-readable format.
6. Right to object: You can object to our processing of your personal information in certain circumstances.
7. Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
8. Right to non-discrimination: You have the right not to be discriminated against for exercising any of these rights.

To exercise any of these rights, please contact us at info@prosehelpllc.com or by mail at the address provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law (no later than 45 days in most cases).

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

1. Right to know what personal information is collected, used, shared or sold
2. Right to delete personal information held by businesses
3. Right to opt-out of the sale or sharing of personal information
4. Right to non-discrimination when exercising CCPA rights
5. Right to correct inaccurate personal information
6. Right to limit use and disclosure of sensitive personal information

For more information about these rights and how to exercise them, please refer to our California Privacy Notice [link to California Privacy Notice].

11. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@prosehelpllc.com.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

For material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. We will obtain your consent to any material changes if required by applicable law.

13. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

14. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Pro Se Help, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

15. Do Not Track Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

16. GDPR Compliance

For users in the European Union (EU) and European Economic Area (EEA), we comply with the GDPR. In addition to the rights outlined in Section 9, EU/EEA users have the right to:

1. Lodge a complaint with a supervisory authority
2. Object to processing of personal data that is likely to cause, or is causing, damage or distress
3. Prevent processing for direct marketing
4. Object to decisions being taken by automated means which produce legal effects concerning them or similarly significantly affect them
5. Claim compensation for damages caused by a breach of the Data Protection regulations

17. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Pro Se Help, LLC
2810 N Church St #53470
Wilmington, DE 19802
Email: info@prosehelpllc.com
Phone: 1 (866) 777-6731

Data Protection Officer: General Mailbox
Email: info@prosehelpllc.com