About the Role
As a Client Support Specialist at Pro Se Help, LLC, you will be the first point of contact for clients seeking assistance. Your role is crucial in providing empathetic and efficient support, ensuring that clients feel heard and understood as they navigate their legal challenges.
Key Responsibilities
- Respond to client inquiries via phone, email, and chat with professionalism and empathy.
- Provide clients with information and guidance on our services and legal processes.
- Assist clients in completing necessary paperwork and understanding legal documents.
- Collaborate with the Researcher and Document Specialist to address client needs promptly.
- Maintain accurate and detailed records of client interactions and feedback.
Qualifications
- Strong communication skills, both written and verbal.
- Experience in a client-facing role, preferably in a legal or professional services environment.
- Ability to handle sensitive information with discretion and maintain client confidentiality.
- Excellent organizational skills and attention to detail.
- Proficiency in customer support software and tools.
Why Join Us
- Make a positive impact by helping clients through challenging legal situations.
- Flexible, per diem work arrangements.
- Opportunities for professional growth within a caring and supportive company.
- Work in a collaborative, client-focused environment.
If interested, please send your resume and a cover letter to careers@prosehelpllc.com.
